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1. Establish needs for change linked to the external environment
2. Get participation:
- think change through
- start with informal discussion
- encourage voicing of objections
- be prepared to change yourself
3. Get resources:
- time to think and plan
- professional advice and help
- backing of top management
4. Start small but start real
5 Plan change as a project
- allocate clear responsibilities
- identify actions
- set milestones
- monitor performance
- recognise achieved change and reward it
© Derek S. Pugh
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